At Peachy Pleasures we strive to keep our customers satisfied at all times. With this in mind we have done our best to make returning a product as fair, easy and convenient as possible. The following are our policies with respect to returns as well as instructions on how to return a product to us.
We have a 14 day return policy, subject to the following conditions: Factory sealed merchandise may be returned for an exchange or store credit, and defective products will be replaced with the same product as purchased.
Due to the nature of the products that we sell, each and every return will have to go through a return evaluation by sending your product complaint to [email protected] To protect the health of our employees and our customers, we will not exchange adult sex toys or intimate apparel (such as Bra’s, G-strings, panties, thongs, vibrators, masturbators etc.) Opened or re-packaged (by you) merchandise will not qualify for refund.
Defective Adult Toys and Apparel
We will be happy to exchange any defective product with an identical working item within 14 days of purchase. If we are unable to source an identical replacement, we will offer store credit of equal value to select an alternative item. All shipping and other charges from our end to you will be waived for replacement defective merchandise.
Unfortunately you will have to pay for the cost of shipping the defective item to us. Please package all items securely and write the Invoice number clearly on the outside of the box to facilitate the return process. We recommend insured return shipping via the carrier of your choice. Once we have received and processed your return, we will ship your replacement merchandise to you immediately.
Incorrect Size Ordered
We will replace apparel with an alternate size if the apparel has not been worn, and is still in a factory sealable state. Unfortunately, shipping charges will occur.
To protect the health of our employees and customers, we cannot exchange sex toys or intimate apparel (such as Bra’s, G-strings, panties, thongs, vibrators, masturbators etc.)
Incorrect Item Shipped
Although we always try our best to ship the correct items, mistakes may occur! If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Shipping for incorrect items shipped will be covered by us. To return a product, please follow the instructions above related to returns procedure.
Individual tastes and interests vary, which makes it difficult for us to ensure your personal satisfaction with the products you select. We are committed to providing complete and accurate information on our website about each product we carry including images and information from our suppliers.
If you believe that the information on the website misrepresents the item you purchased, we will happily update the information on our website and offer an exchange for an alternative item.
Change of Mind
At peachypleasures.co.za sales are final. Unfortunately we cannot accept opened, non-defective merchandise for credit or exchange due to agreements with our vendors. Note: Shipping and handling charges are not refundable for returns of unopened non-defective merchandise; however, all shipping and handling costs will be refunded for exchange of defective items.
Cancelling an Order
If you wish to cancel your order, you have to contact customer service ASAP. Be sure to include Name, E-mail Address, Order Confirmation Number, and the list of the item(s) you want us to cancel. Please email this information to our Sales Department at [email protected] Please be advised that an order which has been packed or sent can not be cancelled. Please also note that status Pending doesn’t necessarily mean that the order hasn’t advanced far enough to disqualify a cancellation request.
Because the bank charge us for every internet transaction, and there is a lot of administrative work involved in a cancellation we have no choice but to pass this cost on to you if you decide to cancel your order.Regretfully all cancellations of unsent orders will attract a 15% cancellation fee based on the order total. If you wish to avoid this cost please choose carefully before placing an order to avoid disappointment.